MUFG / UnionBank
Enterprise financial services design system
Role: Experience Director + Product Owner
Global banking group MUFG engaged our team to help transform their entire software delivery process. As part of the transformation team, I served as senior experience director and product owner leading a cross functional design system team tasked with bringing consistency, quality, and speed to digital products across the organization and across multiple brands.
Building consistency
A comprehensive enterprise design system complete with design principles, a full pattern library, and a robust collection of components built in both Angular and React enabled teams to be faster and better.
Using a product driven development model, new design and development was based on the agile priorities of individual product teams and then extended based on user research and feedback from the larger stakeholder audience. Design system components and patterns were made available in multiple branded themes and with robust configuration options suitable for teams delivering a range of products from native mobile apps for consumers to large scale B2B enterprise applications.
To ensure the design system was being used consistently and effectively, we established a governance structure that included regular review sessions, office hours, and a request intake process. We also created a centralized design system process and component documentation sites to make it easy for product owners, designers, and developers to access and use the system.
Despite lacking a usage mandate from executives, the system still was able to spread naturally as development teams discussed the many benefits it brought including consistency, efficiency, and overall user experience. At the end of the multiyear engagement we successfully embedded client team members within our team and were able to handoff ownership of the system to an internal team.